Terms and conditions (“Terms”) FOR WEBSITE AND PAYMENT SERVICE USE

Last updated: April 21, 2020

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.serresdparisien.ca operated by Serres D. Parisien under legal name Daniel Parisien / Diane Parisien (“us”, “we”, or “our”).

Your access to and use of our website and enclosed service are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the site. By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the site.

Purchases

If you wish to purchase any product or service made available through the “Store” component of our site, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, contact information, as well as credit card details.

All prices are in Canadian currency and are subject to change without notice. Availability of products is limited to what we grow; therefore, we may need to remove products from our store accordingly.  We reserve the right to substitute unavailable items with the closest equivalent products or to refund any purchase that cannot be fulfilled.

Shipping  and Pick Up Policy

Serres D. Parisien does not provide a shipping service. Once orders are ready, we will contact customers by email or telephone to set a pick up time at the following address: 

Serres D. Parisien
4303 Champlain Street
Bourget, ON, K0A 1E0

 All products ordered on-line or by phone must be picked- up in person within 24 hours of the scheduled pick-up time.

Refund policy

Live product sales are final. We do not provide exchanges or refunds in order to limit possible diseases and destructive insects from contaminating our greenhouse complex. Empty containers purchased to make own arrangements can be returned with receipt within 14 days if they clearly indicate no signs of use.

Content

Our website allows you to browse, shop, and purchase products by accessing the available information, text, photos, videos, or other material (“Content”). Content is not embedded from other websites, it is provided directly by Serres D. Parisien. All photos are for reference only.  Actual plants/products may differ from pictures used for different reasons including but not limited to the growth cycle of the plant, hybrid variations, and colour setting of computer monitors. The website also facilitates completion of orders by allowing you to complete a payment transaction through our selected third party service.

Other Services

Our company’s website uses third-party services for order processing and payment purposes that are not owned or controlled by Serres D. Parisien.

Serres D. Parisien has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Serres D. Parisien shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at : info@serresdparisien.ca

PRIVACY POLICY

At Serres D. Parisien your privacy is important and we understand that you care about how your personal data is used. Therefore, we will only collect and use personal data essential to providing you the products that you are requesting.  Following details the specifics of our engagement and outlines that we will proceed in a way that is consistent with our obligations and your rights under the law.

About Us

Serres D. Parisien is a horticultural sole proprietor enterprise which provides bedding and vegetable plants on-line and on-site to local gardeners. Its production and sales complex is located at 4303 Champlain Street, Bourget, ON. K0A 1E0, Canada. Our website address is: https\\serresdparisien.ca

Email address: info@serresdparisien.ca

Telephone number: 1 (613) 487-3877 

Personal data

Your personal data is any and all information that can serve as an identifier directly or indirectly that is such particular that it renders one to be identifiable. Personal data includes but is not limited to your name, contact details, credit card information and so forth.  We may collect some or all of the following personal data:

• Name;
• Address;
• Email address;
• Telephone number;
• Payment information;

This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Supplying our products to you. Your personal details are required in order for us to enter into a contract with you.
• Personalizing and tailoring services for you.
• Communicating with you only in regards to your purchases. This may include responding to emails or calls from you.

We will not be using any of your information for marketing purposes nor will we be doing any information tracking.

We never sell your personal data to third parties.

How long we retain your data

 We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept as long as required in respect to:    

• The purposes for which the data in question is collected, held and processed;
• Our legal basis for collecting, holding and processing that data;
• Any legal obligation to retain data.

Your Rights

Under the privacy laws, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
2. The right to access the personal data we hold about you.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
4. The right to have your data erase or otherwise dispose of if it is no longer needed to fulfill our business arrangement.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
8. Rights relating to automated decision-making and profiling.
9. For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Storage and Transfer of Your Personal Data

We transmit your personal data to the Payment Portal Operator, in this case Nuvei, for payment purposes only. You may access their privacy policy at the following address: https://nuvei.com/en-ca/privacy-notice/

The security of your personal data is essential to us, and to protect your data, we use commercially reasonable precautions, such as security software, physical security features and strict policy guidelines to safeguard the privacy of our users’ personal information; we are also committed to constantly improving our security measures as new technology is made available. We work diligently to protect the safety of customers’ on-line purchases and sensitive information by using authentication technology (certificates) and encryption technology (SSL). Our Payment Portal Operator uses secure server software which encrypts all personal information, including credit card information, which is transmitted over the Internet to and from Nuvei Technologies websites.

Sharing of Personal Data

We contract with the third parties to supply products or services to you on our behalf. This includes payment processing. In some cases, those third parties may require access to some or all of your personal data that we hold.     

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Accessing Your Personal Data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 1. We will try to respond to your subject access request within 20 days and, in any case, not more than one month of receiving it.  

Privacy Policy Changes

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website.